The return and exchange policy of our online store is as follows: First: The customer has the right to exchange or return the product from our online store within 72 hours (after three days) of receiving the order, provided that: • The order number is available. • It is in its original packaging upon receipt. • Products that have been tried or used cannot be returned. Second: The customer bears the shipping costs (in case of exchange), which we sent the order with, amounting to 38 riyals, and the customer also bears the return costs (in case of return), which is 38 riyals. It will be transferred by the customer upon approval of the request. Third: In case of manufacturing defects, the customer must review the online store immediately upon receiving the order and send clear photos of the defects in the product directly. Fourth: If the return is made and the delivery was free for the product, the shipping cost of 38 riyals will also be deducted. Fifth: If the item is returned and meets the conditions, the amount will be credited to the customer's account within a maximum of 2-7 working days, God willing. To request an exchange or return, contact us via the store's WhatsApp and fill out the specific form for the process. The form must include: Name: Order number: Reason for return or exchange: Clear photo of the product: Payment method: Approval to bear the costs of return or exchange: After that, you must wait for a response (approval or rejection). Important note: * The request will not be considered if the above form is incomplete. Thank you very much for your understanding, dear customer.
